Cancellation Policy
At Westley Luxury, we understand that sometimes you may need to cancel an order. Please review our cancellation policy below.
1. Order Cancellation
Orders can be canceled only before they are shipped.
Once your order has been dispatched, it cannot be canceled.
2. How to Cancel an Order
To cancel your order:
- Contact our support team as soon as possible
- Provide your order number and details
- Our team will confirm whether your order is eligible for cancellation
3. Cancellation Time Frame
Orders must be canceled within 12–24 hours of placing the order (recommended).
After this time, your order may already be processed or shipped.
4. Refund for Canceled Orders
If your cancellation request is approved, a full refund will be issued
Refunds are processed within 5–7 business days
The amount will be refunded via the original payment method
5. Orders Already Shipped
Orders that have already been shipped cannot be canceled
In such cases, you may refer to our Return & Refund Policy after receiving the item
6. Cash on Delivery (COD) Orders
COD orders can also be canceled before shipment
Repeated cancellations may result in restriction of future COD orders
7. Exceptions
We reserve the right to cancel any order due to:
Pricing errors
Product unavailability
Suspected fraudulent activity
In such cases, a full refund will be provided.
8. Contact Us
For cancellation requests, please contact us via our website or customer support email as soon as possible.