Shipping Policy
At Westley Luxury, we aim to deliver your orders quickly, safely, and efficiently. Please read our shipping policy carefully to understand how your orders are processed and delivered.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order is confirmed, you will receive an order confirmation message/email.
Orders placed after business hours will be processed the next working day.
2. Shipping Time
Estimated delivery times:
Local Delivery: 3–7 business days
Remote Areas: 5–10 business days
International Orders: 7–15 business days (if applicable)
Note: Delivery times may vary depending on your location and external factors.
3. Shipping Charges
Shipping charges are calculated at checkout based on your location and order size.
We may offer free shipping on selected products or promotional campaigns.
Any applicable shipping fee will be clearly displayed before payment.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your order through the courier service using the provided tracking details.
5. Delivery Partners
We work with trusted courier and logistics partners to ensure safe and timely delivery of your orders.
6. Delays & Exceptions
While we aim to deliver on time, delays may occur due to:
High order volumes
Weather conditions
Public holidays
Courier service issues
Westley Luxury is not responsible for delays caused by third-party courier services.
7. Incorrect Address
Please ensure your shipping address is accurate at the time of order.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
8. Failed Delivery Attempts
If delivery fails due to unavailability or incorrect details, the courier may attempt delivery again.
In some cases, the package may be returned to us, and re-shipping charges may apply.
9. International Shipping (If Applicable)
International orders may be subject to custom duties, taxes, or import fees, which are the responsibility of the customer.
Delivery times may vary depending on customs clearance.
10. Damaged or Lost Packages
If your package arrives damaged, please contact us immediately with proof (photos/videos).
In case of lost shipments, we will coordinate with the courier to resolve the issue.
11. Contact Us
If you have any questions regarding shipping, feel free to contact our support team through our website or email.