Return & Refund Policy

At Westley Luxury, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return if:

The item is unused, unworn, and in original condition

The item is returned with original packaging and tags

The return request is made within 7 days of delivery

Items that do not meet these conditions may not be accepted.

The following items are not eligible for return:

Sale or discounted items

Worn, used, or damaged products (not due to our fault)

Items without original packaging

Certain hygiene-related products (if applicable)

To initiate a return:

Contact our support team with your order number

Provide clear photos/videos of the item

Wait for approval from our team

Ship the item back as instructed

Returns sent without approval may not be accepted.

Once your return is received and inspected:

Approved refunds will be processed within 5–7 business days

Refund will be issued via the original payment method

Shipping charges are non-refundable

Return shipping costs are usually the customer’s responsibility

In case of defective or wrong items, we may cover the return cost

Exchanges are available for size or product change, subject to stock availability

If the requested item is not available, a refund or store credit may be offered

If you receive a damaged, defective, or incorrect product:

Share proof (photos/videos)

We will arrange a replacement or refund at no extra cost

Orders can only be canceled before shipment

Once shipped, cancellation is not possible

If you haven’t received your refund:

Check your bank account again

Contact your payment provider

If the issue persists, contact our support team

For return or refund inquiries, please contact us through our website or customer support email.